Refund policy

We want you to be happy with what you ordered. If you are not, here is exactly how returns work at ZYRO.

You have 14 days to change your mind

You have 14 days from the day your order is delivered to tell us you want to return it. You do not need to give a reason.

Once you have told us, you have a further 14 days to send the item back.

How to start a return

Email hello@zyrostudio.co with your order number and which item you want to return. We reply the same day with the return address and instructions.

Please do not send anything back before contacting us — returns sent without instructions can get lost, and we cannot refund a parcel that never reaches us.

Condition of the item

Items must come back unworn, unwashed and with any tags still attached, in a condition where they could be sold again. We cannot accept items that have been worn, altered, washed, or that come back damaged.

We check every return on arrival. If an item comes back in a condition we cannot resell, we will tell you, send you photos, and agree with you what happens next before doing anything.

Who pays the return shipping

You pay the cost of sending the item back to us. We recommend a tracked service: until the parcel reaches us it is still your responsibility.

What counts as a fault — and what does not

If an item reaches you faulty, damaged in transit, or it is not what you ordered, that is on us. Email us within 14 days of delivery with your order number and photos. We replace it or refund you in full including the return postage, and we tell you which before you send anything back.

A manufacturing fault means something like a broken zip or button, a seam coming apart, a hole or a stain that was there on arrival, a print or embroidery placed wrong compared to the product photo, or the wrong item or size in the parcel.

The following are not faults. They are how the garment is made, and each one is described on the product page before you buy:

Raw hems, frayed edges and unclosed embroidery. Several pieces are finished this way on purpose. Those edges soften and fray a little with wear — that is the design.
Visible stitching on sewn-on appliqués and patches. The construction is meant to be seen.
Distressing, whiskering and fading on coated or raw denim. Worked in deliberately. Raw denim also marks itself as you wear it.
Measurements up to 3 cm from the size guide. Guides are measured flat by the manufacturer and vary slightly from unit to unit.
Small colour differences from the photos. Screens render colour differently and we cannot control yours.

You can still return any of these under the 14-day right above. We simply handle them as a change of mind, which means you pay the return postage rather than us.

Orders that included a free gift

If your order qualified for the free SHIMO knit beanie and your return brings the order below €140, please send the beanie back together with the item. If you would rather keep it, we deduct its retail price of €24.95 from your refund. Either is fine — just tell us which you prefer.

Your refund

Once we receive the item and check its condition, we refund you to the same payment method you used. We process refunds within 14 days of receiving the return; your bank may take a few extra days to show it.

Your original shipping was free, so there is nothing to refund there.

Exchanges

The fastest way to get a different size or colour is to return the item for a refund and place a new order, so you are not waiting for the return to travel before the new one ships.

If you are unsure about sizing before you buy, check the size guide on the product page or email us. We would much rather help you get it right the first time.

Orders outside the European Union

If you paid import duties when your parcel was delivered, those are charged by your own country's customs, not by us, and we cannot refund them. You may be able to reclaim them directly from your customs authority.

Your legal rights

If you are a consumer in the European Union, this policy sits on top of your statutory right of withdrawal under Directive 2011/83/EU and your rights regarding goods that do not conform to the contract. Under Spanish law the legal guarantee of conformity runs for three years from delivery. Nothing in this policy limits those rights.