Shipping policy

Free shipping, everywhere

Every ZYRO order ships free worldwide. There is no minimum order and no surprise charge at checkout: the price you see on the product page is the price you pay.

How long it takes

Orders arrive in 5–9 business days from the moment you place them. Business days are Monday to Friday, excluding public holidays.

During a new drop it can occasionally run a day or two longer. If that happens with your order, we write to you rather than leave you guessing.

Tracking

Every parcel is tracked. You get the tracking number by email as soon as your order leaves. If the tracking has not moved for several days, write to us and we will chase it.

Where we ship

Worldwide. If a country appears at checkout, we ship there.

Import duties outside the EU

If you are ordering from outside the European Union, your own country's customs may charge import duties or taxes when the parcel is delivered. That charge comes from your country, not from us, and it is not included in what you pay here.

We cannot tell you the amount in advance, because it depends on your country's rules. Your local customs authority can.

If you refuse a parcel because of a customs charge and it comes back to us, we refund the price of the goods but not the return cost.

Wrong address

Check your address carefully at checkout. If you spot a mistake, email hello@zyrostudio.co straight away — we can usually correct it before the parcel leaves. Once it has shipped we cannot redirect it.

Lost or damaged parcels

If your parcel has not arrived well past the estimate, or it arrives damaged, email us with your order number and photos. We sort it out — replacement or refund, your choice.